Which Are The Top 5 Pocket Friendly Mobile Networks In UK?

If you are a traveller or holidaying in or outside Europe than making or receiving calls via your cell phone could prove to be a costly affair, the EU roaming caps notwithstanding.

The detailed list of top mobile networks uk that offer the cheapest data roaming is provided here that should assist you in roaming on pocket friendly basis , plus the add-ons available to help you save money whether your destination is within the EU or elsewhere in the world.

Vodafone

Top 5 Pocket Friendly Mobile Networks For Nomads: Feb 2015

Pay monthly plans

Non-EU calls – From 18.7p

Non-EU texts – 5.8p per text + the cost of a domestic text (14p)

Non-EU data – 19.8p per MB for up to 5MB; £15 per 5MB thereafter

Vodafone’s international roaming rates are some of the lowest around, which make it pretty affordable to keep in touch with home. The Euro Traveler feature allows pay monthly customers to use the calls, texts and data within your existing data plan within Europe for £3 per day, and you’ll only be charged for the days you use your phone. Be aware however, that by opting into Euro Traveler (by texting ADD to 40506), you’ll automatically opt out of the monthly data roaming spend limit for data within Europe because you’re using your existing allowance

For more information, we have made it easy for you to contact Vodafone uk, just dial Vodafone customer service number to speak with support representativeFAST & EASY

The Vodafone boasts of the lowest international roaming rates. It comes up with a Euro Traveler feature which enables the existing monthly customers   to call text and browse with your existing plan within Europe at £ 3 per day and charge will be only for the day you use the phone. But by using this plan you will shed your roaming spend limit for Europe within Europe.

O2

 Top 5 Pocket Friendly Mobile Networks For Nomads: Feb 2015 Mobile Phones, Mobile Broadband

Pay monthly plans

Non-EU calls – From 80p per minute

Non-EU texts – 40p per text

Non-EU data – £6 per MB

O2 offers a wide range of bolt-ons to assist pocket friendly international roaming viz-a-viz UK. You just have to select the destination from the list provided and the cost of calling messaging and net browsing.

For more information, we have made it easy for you to contact O2 uk, just dial O2 customer service number to speak with support representativeFAST & EASY

In case you plan to discontinue during trip than O2 Travel feature is just for you. The charges for using data in Europe are £1.99 for 50MB for 24 hours after that you will have to text MORETRAVEL to 21300 for an additional 50MB.The pay monthly customers can get a free talk time of up to 60 minutes for   inter European calling on payment of connection charge of 50 p. You can check whether O2 Travel is by calling customer services on 202 or checking your online account.

Virgin Mobile

Top 5 Pocket Friendly Mobile Networks For Nomads: Feb 2015

Pay monthly and pay-as-you-go

Non-EU calls – From 24p per minute

Non-EU texts – 8p per text

Non-EU data – From £1.50 for 10MB

The Virgin mobile offers   Three Tier travel passes on monthly basis that are highly flexible with add-ons running just for one .These three tiers are: £1.50 for 10MB data, £6 for 50MB data, and £20 for 250MB data. These options are very cost-effective and helpful for surfing within Europe and some other nations namely Iceland ,Liechtenstein and Switzerland. Though there are no add-on packages for rest of the world but the standard rates are pretty reasonable for   calling and messaging. You may check the full list.

For more information, we have made it easy for you to contact virgin media uk, just dial  number to speak with support representativeFAST & EASY

European Union roaming rules

European Parliament caps are binding on all networks on cost of mobile use

Of late the mobile usage charges for abroad have come under great scrutiny from European Parliaments Special Caps have been introduced via new legislation for to regulate overseas roaming charges on local networks determined by mobile operators while overseas. One must be aware of the European Unions rules and regulations on roaming charges while overseas.

List of capped charges to be abolished from December 2015

The following table indicates the European Union roaming caps and the charges that will be done away with from December 2015.As per the current laws the users at the max can use the data up to €50 per month and are forbidden from transmitting or receiving more data unless they choose to do so.

Making a call (per minute): €0.19 (15p)
Receiving a call (per minute): €0.05 (4p)
Sending a text (per SMS): €0.06 (5p)
Internet data (per MB) €0.20 (16p)

*Prices are set in Euros, but cost in British Pound Sterling varies with exchange rates.

3 Three

3G & 4G Mobile Phones.

All pay monthly, SIM-only and pay-as-you-go plans

Non-EU calls – From free

Non-EU texts – From free

Non-EU data – From free

 Three comes up with a feature called Feel at Home in select countries which enables you to use your UK plan allowance( or add on for pay-as-you-customer) for calling or messaging or net surfing as you are able to do it at home with no extra charge. The countries that are covered under this are France, Australia, Denmark ,Austria, Ireland ,Finland ,Norway, Indonesia , Sweden Switzerland ,Israel ,Italy/ USA and Switzerland. It also includes Macau and Hong Kong which fall under the Chinese administration.

For more detailsgo here.

 If you are travelling at some other place than you will be charged extra for internet browsing unless you have the Euro internet pass which costs £5 a day and is specially designed for browsing purpose. As per the Three the streaming and other activities might me relatively slow and also tethering calling and messaging are not included .You can find out more about Three pay-monthly and pay-as-you-go plans abroad here

EE

4G Phones & Fibre Broadband UK

EE Extra pay monthly plans with roaming

Non-EU calls – From 20.4p per minute

Non-EU texts – From 6.8p per text

Non-EU data – Data add-on required

If you have got EE’s data add-on you can benefit from it on roaming to cut on extra costs. Otherwise you will have to pay extra charges. You will be presented with the additional price list when you open the browser at your destination. The add-on prices may vary from place to place and it could go up to £ 200 for 50 MB data at far flung places.

For more details, See EE Plans Price Guide(PDF). & EE Broadband Customer Service

As for calling and messaging you can enjoy free unlimited roaming within a few selected countries. It means that all incoming calls or text for free from UK and eligible countries This however doesn’t apply on outgoing messages and calls or on countries except covered under this plan, in which case you will be charged according to standard EE plans and charges that apply on international roaming.

Which Are The UK’s Fastest & Best Broadband ISP’s 2016?

If you’re looking for a new broadband provider, it’s likely you’ve experienced less than stellar customer service from your old one.

But how can you ensure that you’re not about to jump from the frying pan into the fire?

We’ve looked at survey results from Ofcom and Which? on customer satisfaction, and the results of PC Pro’s Excellence Awards, to work out a report about which providers will go the extra mile to fix your broken broadband and which will struggle to put one foot in front of the other.

Best Customer Service

  1. Zen Customer Service
  2. Sky UK Customer Services
  3. Virgin Media Customer Service
  4. BT Customer Service

Telecoms regulator Ofcom has just released its broadband complaints data, highlighting the companies guilty of the most complaints .

The report only looks at providers with a market share of 4% or more, so you won’t see smaller broadband networks mentioned.

Let’s take a look at the results:

Provider Complaints per 1,000 customers (Q2 Apr-Jun 2014) Complaints per 1,000 customers (Q3 Jul-Sep 2014) Complaints per 1,000 customers (Q4 Oct-Dec 2014) Complaints per 1,000 customers (Q1 Jan-FEB 2015)
EE 0.32 0.45 0.29 0.42
BT 0.28 0.41 0.32 0.33
TalkTalk 0.29 0.27 0.21 0.24
Sky 0.09 0.09 0.08 0.09
Virgin Media 0.06 0.08 0.07 0.07

EE looked to be making progress last quarter, when for the first time it wasn’t the provider attracting the most complaints (as a proportion of its customer base). Normal service is apparently resumed however, with Ofcom confirming it had mainly received complaints about service faults, billing and issues with switching provider.

(As Per Call Data Analysis: EE Customer Service)

Virgin and Sky once again had the fewest complaints, with numbers around the same as the previous quarter.

(As Per Call Data Analysis from : Sky Customer SupportVirgin Media Customer Service )

So that’s what you think is important in the world of UK broadband. Now let’s take a look at the best of the current crop of ISPs.

UK’s best broadband ISPs

Sky and Virgin did well across all categories. For instance, when we asked ‘would you recommend your Broadband Provider’, Sky tied with Virgin to achieve the best overall ranking. But the picture was positive across the board. For instance, although around a third of Broadband customers were undecided as to whether they would recommend their ISP, only in the cases of Primus and Be Broadband did a third of respondents actively say they wouldn’t recommend their provider.

Sky & Virgin – MOST RECOMMENDED

So let’s have a look at why those ISPs attained those results. It was a similar story when it came to customer care, with only Be and Primus failing to get half of their customers to say customer service was excellent or at least satisfactory (and even then Be’s 47 percent is close enough). Indeed, we were delighted to see four providers had more than 60 percent wholly satisfied customers. And the winner? Step forward once again Sky.

Virgin Media – MOST RELIABLE

And what then, of speed, the most important factor for UK broadband users when selecting an ISP. We measured this two ways, both in terms of customer satisfaction and the speed tests the survey respondents submitted.

In the case of the former, once again Sky and Virgin Media leads the way, with a whopping 82 percent of customers expressing their happiness with the rapid internet fired down cables to their homes. BT with its fibre networks also made a strong showing here. other optic fibre operators, Sky, Plusnet, also performed well here.

CHART: Average speed test results per ISP (kbps)

  • Virgin: 27,266
  • Plusnet: 24,529
  • BT: 13,164
  • TalkTalk: 6,910
  • EE: 6,818
  • Demon: 6,586
  • Sky: 5,942
  • Eclipse: 5,786
  • O2: 5,642
  • Be: 5,458
  • AOL: 3,809
  • Post Office: 3,255

A clear winner, then. Virgin Media is the fastest ISP in UK, and is recognised as such by its customers.

FASTEST ISP: Virgin Media

Highly commended UK ISP : Virgin Media

The fastest ISP, both in terms of overall speed tests and user satisfaction, it is perhaps unfair on Virgin that we have to pick a winner. Indeed, the survey results show that Virgin Media users are just as happy as are Plusnet customers: that is, very happy indeed. As well as speed, Virgin’s cable technology provides the most reliable network, but you do get what you pay for in this regard, and Virgin Media is one of the more expensive ISPs.

Overall satisfaction with customer service by landline provider

  2013 2014
Virgin Media 61% 64% 74%
Sky 67% 70% 69%
TalkTalk 57% 64% 66%
BT 55% 63% 63%
Sector Average 58% 64% 66%

In relation to overall satisfaction with landline providers’ customer service, Virgin Media’s score (74%) is significantly higher than the sector average (66%).

Virgin Media saw particular improvements year-on-year in logging of query details to avoid consumers having to repeat themselves (54% to 65%) and keeping consumers informed throughout the process (56% to 67%).

Satisfaction with the courtesy and politeness of Virgin Media customer service advisors also significantly improved since 2012 (69% to 79%) while it was the only provider to score higher than average on ease of getting through to the right person (67% versus 58% average).

Levels of overall satisfaction for BT, Sky and TalkTalk are in line with the sector average in 2015. None of these providers’ scores significantly increased from 2014.

Fixed broadband services (Sky, Virgin Media, BT, Orange and TalkTalk)

Connection speed was the main reason for broadband customers contacting customer services (16% of contacts), followed by changing their package or service (12% of contacts).

Overall satisfaction with customer service by fixed broadband provider

2012 2013 2014
Sky 63% 63% 71%
Virgin Media 60% 61% 71%
BT 61% 63% 63%
Orange 60% 59% 63%
TalkTalk 60% 60% 62%
Sector Average 60% 62% 66%

Sky and Virgin Media jointly achieved the highest customer service satisfaction scores  (71%), compared to the sector average (66%).

Broadband only:

Provider Ease of set-up Value for money Customer service Technical support Reliability of connection Connection speed Score
AOL 3/5 2/5 1/5 2/5 2/5 1/5 38%
BT 4/5 3/5 3/5 3/5 3/5 3/5 54%
Virgin Media 4/5 3/5 3/5 3/5 4/5 4/5 63%
Plusnet 4/5 4/5 4/5 4/5 4/5 3/5 73%

So one again EE, TalkTalk and BT fail to impress. Indeed, only Plusnet and Utility Warehouse achieve a decent score, earning themselves the distinction of being recommended suppliers.

Technical support numbers and forums

Another way to tell which broadband providers take customer service and technical support seriously is to have a look at the methods they use to communicate with their customers.

And note that while it’s now illegal for businesses to use revenue-generating numbers (like 0845 and 0870) for dedicated complaints lines, they can still use them for technical services.

Customer Support Contact Numbers to get first hand experiance of Best ISPs In UK.

Sky Customer Service Number – LISTED HERE

Orange Customer Service Number – LISTED HERE

BT Customer Service Number – LISTED HERE

Vodafone Customer Servicee Number – LISTED HERE