Earlier this week a report released by the energy ombudsman had identified Co-operative Energy, which is part of Midcounties Co-op, as the supplier with the highest proportion of customer complaints.
However, Energy helpline noted this was based on a far smaller customer size, as customers either resolve their issues direct with their supplier or simply do not know the ombudsman exists.
Below is the complete breakdown of customer complaints per 100,000 customers at the Big Six suppliers, according to Ofgem figures. The rankings of the 19 largest household energy providers, compiled by Citizens Advice, showed the company attracted 1,584 complaints per 100,000 customers between July and September.
The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
As well as rating the ‘big six’ energy suppliers – British Gas, EDF Energy, Eon, Npower, SSE and Scottish Power – every year, we also investigate smaller companies such as Extra Energy, First Utility and Ovo Energy, finding out from customers what they really think of the service they receive.
Energy giant SSE received the highest proportion of customer complaints out of the Big Six energy suppliers in the last quarter, data from the regulator has shown. Between July and September, 3,475 out of every 100,000 customers complained to SSE, according to Ofgem. Npower (2,898) was next on the list and ScottishPower (2,719) was third.
With 2,141 complaints per 100,000 customers, British Gas was the best performer out of the nation’s largest suppliers.
In total, the Big Six received a total of 1.15 million complaints over the three-month period. This was actually down on the previous quarterly total of 1.3 million, but Energyhelpline co-founder Mark Todd said the figure remained “far too high” and needed “dramatic” improvement.
News source: news.sky.com/story/1602341/which-energy-supplier-tops-complaints-league