Kays Catalogues Contact Number

How To Contact Kays Catalogues (K&Co)?

Kays Catalogues was a successful mail order company founded in 1890. It was one of the leading companies of U.K in the later part of the twentieth century. Kays Catalogues also marketed itself by the pictures of Worcester Cathedral on the front page of its catalogues. However due to major losses in the company, the company was closed in 2004. The closure merged Kays Catalogues and Littlewoods to be operational under a new brand name Shop Direct. In 2011, the Kays brand was discontinued and is now named as K&Co.


How can I get support from K&Co. customer support team?

The company has appointed a separate team to solve your queries.If you are not satisfied with the answers  are given on the official website, you can contact the team with just the click of a button. You need to visit the company “Contact Us Page”  and the agent will make sure that you have a satisfactory response to your query.

K&Co. Customer Services is the best answer for your queries

Want to get your queries solved quickly? You can get in touch with the company’s customer service team. The company aims to provide a dedicated and professional team to solve your problems. With different options available to contact the company, you can choose the best option suitable to you.

K&Co. Helpline Number

0844 822 8000

Timings: 7 am to 11 pm (7 days)

Common Kays Catalogues Customer Queries:

Does K&Co. deliver at the work address?

Yes, the company delivers to most work addresses. To add a work address on your account, follow the steps mentioned below:

  • Login to My Account
  • Add the work address as your alternate address in “address book”.

What delivery options are offered by the company?

Following delivery options are offered by K&Co.:

Free standard delivery:

  • Delivery to any address or a Collect+ shop.
  • Order delivered within 48hrs between 7am – 9pm Monday to Friday.

Flexible delivery for £4.99:

  • Next Day Delivery, you can order by 7pm the day before.
  • You can choose a delivery day.

How can I track my order?

You can track your order by using the “Track Order” section in My Account page.

How to use K&Co.Collect+ Delivery Service?

At the checkout, click “Deliver to a Collect+ store” and follow the steps mentioned below:

  • Enter your postcode to search your nearest Collect+ store.
  • Select your chosen store and choose your contact medium(sms or email) when your order arrives at the store.
  • Click ‘continue’ and checkout.

What to do if I missed my delivery?

The company will leave a card with contact details on it for you to call and arrange your delivery for another day. You can also use K&Co. “Collect+ service” and have your item delivered to one of 4,500 participating shops.

Does K&Co. deliver parcel overseas?

The company delivers parcels within  UK, Channel Islands and Isle of Man. However, the company can deliver smaller items to service personnel overseas through BFPO.

TIP:There is no additional charge for delivery to these locations.

Contact K&Co

0844 822 8000

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How to track my returned order?

To track your returned order follow the steps mentioned below:

  • If the order is sent via Yodel, you can click here to track your parcel using your reference number.
  • If the order is sent via Post Office, you can click here to track your parcel using your reference number.

Will the company refund my delivery charges?

K&Co. will refund, the delivery charges when all the items in the order are faulty and the standard delivery charges if you cancel your order under the Consumer Contracts Regulations.

How much should I pay if the returned goods are not yet credited?

You have to make a minimum payment as printed on your last statement.

For further queries click on Contact K&Co.

K&Co – Kays Catalogues Contact Number

How to return an item?

Follow the steps mentioned below to return your item:

  •    Log in to My Account > select “Returns” tab.
  •    Find your order > and select the items you want to return.
  •    Follow the onscreen instructions and select your return option.

What to do if I receive a faulty item?

In case of a faulty item, you can return the item by following the steps mentioned below:

  • Log in to My Account > select “Returns” tab.
  • Find your order > and select the items you want to return.
  • Select the reason as ‘faulty’, follow the returns instructions, select your return option and you’re done!

Where can I get a replacement returns note?

To get a replacement returns note, follow the steps mentioned below:

  • Sign in to My Account > click “Arrange a Return”.
  • To return items at a local store using K&Co. Collect+ Service click here.

How much time will it take for my account to be credited?

It can take up to 7 days from the date of your return and upto 14 days for the larger items.

How to change my account password?

To change your account password follow the steps mentioned below:

  • Sign in to your account with the current password.
  • Go to My Account > click on “My Details” tab.
  • Select “Change Password”.

What to do if I am unable to make this month’s payment?

You can call on K&Co. helpline number: 0844 822 8000. The payments team will help you in the best possible way.

TIP: If your payment is late or less than the minimum payment amount you will be charged £12 as an administration fee.

What to do if my voucher/ discount  is unavailable on my statement?

If the discount/voucher reduces the balance: It will be shown on “Your Summary” page under “Total Payments Received”.

If the discount/voucher reduces the price of the item:It will be shown against the item either on your “Running Account Statement” or “Extended Terms Statement’.

How can I increase my credit limit?

You can either click on complete ‘Increase my credit limit’ form or call at 0844 811 1218.

How can I cancel my account protection (Shopping Insurance)?

You can either call at 0844 822 4604 or write to  K & co Customer Services at Sandringham House: Sandringham Avenue, CM92 1LH.

TIP:There is no charge for cancellation.