You know that info-graphics are a great way to get exposure for your brand or business. But you may wonder what types of info-graphics get the most engagement. In this post, are going to analyse the top most shared Customer Service info-graphics in 2015 to give you an idea of what info graphics have what it takes to go viral.
Sometimes it’s easier to visualize data in info-graphic form, which is how we compiled the results of a recent Ofcom study. Listed below are the top rated customer service facts & stats infographics which went viral among the call centre professionals in UK, include survey data from both customers and contact center managers.
Most alarming (but perhaps not surprising) is that 76% of customers have stopped doing business with a company following a bad experience. This should serve as a wake up call for UK businesses or brands that have not yet optimized channel usage to meet customers’ support expectations.
Another takeaway is that 43% of customers surveyed find automated telephone systems annoying. In the past two years, the number of customers surveyed who would use live chat as a support channel has doubled, increasing from 14% to 28%.
According to recent finding:
BT has moved into the unenviable position of being the “most complained about ISP” in the UK, according to the latest figures published by Ofcom [mks_icon icon=”fa-quote-right” color=”#595959″ type=”fa”]
Energy suppliers and telecoms businesses remain unpopular with customers but banks are scoring better this year says Which? – According to news.sky
SSE had a top score of 74% – British Gas and EDF Energy had a success rate of 71%
Npower just missed bottom slot with rating of only 61%.
The Customer’s satisfaction was below than average in some aspects including the BT customer service and TalkTalk.
Ofcom recorded the fewest complaints about O2 (0.029/1,000) and Three (0.033/1,000).
8 Things Your Customer Service Team Should Never Say To Customers [Infographic]
Customer Service Statistics
This infographic provides statistical information for customer service and how much time people spend on the phone waiting for customer service representatives.
Customer Service Trends 2015 [Infographic]
This infographic by providesupport will help you to understand what kind of facts influence the customer service.
Social Support Strategy for improved Customer Service (infographic)
Odesk has created this amazing infographic highlighting the 6 things you need to consider as you set your social support strategy.
UK customer service and support market: Infographic
20 Shocking Customer Service Facts and Stats (Infographic)
Are you still not taking it all seriously? If you haven’t made outstanding customer service a top priority at your company yet, these 20 shocking stats and facts as presented in below given infographic by providesupport will make you think twice:
How To Connect With Uk Sky Customer Services? Quick & Easiest Way?
It can be sometimes demanding to put a phone call to the Sky customer services department. Because of your busy schedule, you might not get extra time to call them. The Sky number is also listed here… Source: @visual.ly
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10 Key Findings About Customer Service – Interactive Intelligence
According to this infographic @visual.ly Just about any and every vendor that has any connection to the contact center market is talking about customer experience.
6 Examples of Shockingly Excellent Customer Service
Top 12 Customer Service Quotes